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Tiledesk

Tiledesk✓

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Open-source conversational AI platform unifying WhatsApp, web live chat, visual flow building, knowledge bases, and human handoff.

FreemiumWhatsapp Automation Toolstiledeskopen source conversational aiwhatsapp live chat handoff
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ℹ️Tool Info
💳 PRICING
Freemium
•Free Self-Hosted Tier: 100% free open-source Community Edition (Docker/GitHub).
•Cloud Free Tier: $0/mo (4 seats, 1,000 credits/mo, basic AI & web chat).
•Basic Cloud Tier: €25/mo (~$27/mo) for expanded seats, WhatsApp API & advanced AI.
🌐 INDIA SUPPORT
IN Yes (Web & Mobile App)
🕒 LAST UPDATED
27 Aug 2026
💡What is Tiledesk?

Tiledesk is an open-source conversational AI and customer service platform engineered to bridge WhatsApp, web live chat, and messaging apps into a unified workspace. Built for developers, technical support teams, and privacy-conscious companies, Tiledesk combines visual drag-and-drop flow building with knowledge base AI training, multi-channel routing, and seamless human agent handoff. Tiledesk offers 100% free open-source self-hosting via Docker alongside a hosted cloud free tier.

⚡Tiledesk's key features
✓Open-source conversational AI engine deployable locally via Docker and GitHub
✓Visual drag-and-drop flow builder constructing multi-channel chatbot trees
✓Native WhatsApp channel integration connecting WhatsApp Business API to AI bots
✓Knowledge base indexing engine training AI agents on company PDFs and URLs
✓Seamless human agent handoff transferring chats from AI bots to live support reps
✓Unified multi-channel live chat console managing WhatsApp, Web, and Telegram
✓Multi-model AI support integrating OpenAI GPT-4, Anthropic, and local LLMs
✓REST API endpoints and webhooks connecting external databases and software
✓Role-based team permissions managing agent access across support departments
✓Analytics dashboard tracking chat volume, response times, and resolution rates
🎯Use Cases
→Building a self-hosted AI customer support desk that transfers complex chats to human reps
→Training AI chatbots on company PDF technical manuals and deploying on WhatsApp
→Unifying website live chat widgets and WhatsApp customer conversations in one dashboard
→Deploying private, zero-subscription customer service bots on private cloud servers
→Integrating custom AI models and databases to WhatsApp via Tiledesk REST APIs
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⚖️Pros & Cons
✅ PROS
  • 100% free open-source self-hosting (Docker) provides complete conversation data privacy
  • Combines visual chatbot flow building with native live human agent handoff
  • Trains AI agents on company PDF manuals and website FAQs for dynamic answers
  • Unifies WhatsApp, website live chat widgets, and Telegram in one interface
  • Exposes REST APIs and webhooks for custom developer extensions and integrations
❌ CONS
  • WhatsApp Business API channel integration requires the Cloud Basic tier or custom setup
  • Self-hosting the full open-source stack requires Docker and server management skills
  • Cloud free tier limits monthly AI credits before requiring plan upgrades
⚔️ Compare Before You Choose
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👥Who Is It For?
•Developers
•Customer support leads
•Technical SMBs
•Agencies
•Privacy-conscious companies
•Self-hosting leads
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